What are the benefits of using MANAGE Software?

Simplify your field workforce, gain full operational visibility, and drive maximum productivity with one powerful platform.

Field Service Management Dashboard

How will it help my business?

Our range of modules deliver all you’ll need to supercharge your business and drive up efficiency, productivity and happiness

Customisable

One of the cornerstones of fissara is its flexibility, it is the most configurable operational management software suite on the market today allowing a highly tailored fit to your business.

Proven

Our mobile application works seamlessly both on and off line providing a truly reliable service to our customers 24/7/365.

Full Audit

Every single action and activity whether online or via the Mobile App is recorded and stored, making it easy to find historical information and ensure complete data security.

Fast and Efficient

fissara handles data intelligently, providing only what’s needed by users. The app is fully optimized for smooth, efficient data flow.

Always Modern

All customers use the latest version of fissara, ensuring access to the newest features, design trends, and improved functionality at all times.

Ease of Use

fissara is intuitive and user-friendly, reducing training time and making every task only a click away. It offers a colorful and productive user experience.

The Key Benefits

People – Objects – Locations – Events

Schedule Jobs and Activities

The software provides a scheduling timeline allowing you to configure what you need to see. The benefits include:

  • Holistic View of your company’s entire operational workload and enable dynamic future planning.
  • Reactive people and team management and resource planning – drag and drop.
  • Easily recognize and access details of ‘Work in progress’.
  • Quickly access engineer status and contact information – at the click of a button.
  • Ensure that your staff are capable and have the correct skills to complete jobs for your customers.
Scheduling Timeline

User App

A dedicated App for Apple and Android tablets and Smartphones is includes and free to download for all users. This supports mobile working providing the following benefits:

  • Provides more time for the office operations team to complete higher value tasks (less phone calls and messages from engineers) by providing complete and accurate information for your engineers first time round
  • Removing wasted or delayed journeys to customer sites by using navigation in the app – therefore reducing overall job and fuel costs
  • Accurate and dynamic health and safety compliance – point of work risk assessment, Lone Worker Safety, climbing etc
  • Instant updates of WIP on the Web Console
  • Improve communication – provides a more efficient method of communicating with your engineers and teams
  • All information captured is digital, making it more portable and easier to analyse
  • Proves legitimacy, identity and capabilities of your mobile workforce – Audit (digital passport)
  • Moves your business towards a contact-less environment ensuring the safety of your employees and customers – COVID-19
  • Use the system to capture and record everything that is required for your business and your customers
User Application

Manage Mobile Workforce

From the web based administration console you can manage all aspects of your field base and mobile workforce . The benefits here include:

  • A visual representation and management of your entire workforce across all areas, regions, divisions and countries
  • Via System Roles you can allow staff members to access different functionality based on permissions
  • Simple and intuitive to use therefore reducing the need for long and extensive training – (time saving)
  • Storing and accumulating detailed staff information in one place, that enables better working relationships with management and employees
  • Fully manage the operational side of your business from anywhere, on any connected device
  • Full audit of all staff actions and customer interactions – providing traceability and accountability on all the work you complete for your customers
  • Ensure your employees are compliant and qualified – managing skills, certifications and training
Manage Mobile Workforce

Sites and Customers

The software provides a comprehensive module for collating all the detail needed to service your customers. The benefits of this include:

  • Tailor customer sites and store all relevant location details and site specific content in one place
  • Effective management, time saving and increased accuracy of stored information allows one click access to all content
  • Provides a link to all historical jobs, documents and reports which delivers high quality management information surrounding your client base
  • Quickly pinpoint the information you are searching using simple filters
  • Record contact and contract information in one place
  • Easily set a pattern of recurring actions and preventative maintenance activities, that automatically create jobs against a Site/Customer
Sites and Customers

Dashboards and Reports

The web based administration console allows instannt access to real-time data and a number of MI reports. The benefit of this feature includes:

  • Cumulative management information allows historical analysis to support future efficiency and productivity improvements
  • Accurate logging of all jobs and activities to support Invoicing, revenue generation and dispute resolution
  • Extract data in various different formats to suit your business and customer needs
Dashboards and Reports

How does it work?

The end to end digital process flow of fissara MANAGE explained

1. Create a job instantly

Use fissara to create a predefined job and send it to your mobile worker while they’re on the move. Create bespoke data collection forms or pick lists for every job.

Save time

Reduce admin costs

Increase productivity
2. Allocate the job in seconds

Allocate the job based on priority, worker skills or live location. Send supporting documents with every job to ensure your worker has all the information they need.

Reduce travel time

Reduce carbon footprint

Improve first-time fix rate
3. Provide real-time traffic info

Provide your worker with the quickest route (including GPS coordinates for new sites and jobs), reducing time on road and avoiding traffic congestion.

Reduce travel time

Reduce carbon footprint

Increase productivity
4. Track live job progress

View job progress as it happens. Communicate action points directly to your mobile worker and update your customer in real-time.

Improve customer service

Reduce admin costs

Increase productivity
5. Get job updates in real-time

Gain full visibility of work in progress and keep your customer updated as it happens. Create invoices for completed work the very moment a key milestone is hit.

Improve customer service

Improve cash flow

Increase productivity
6. Review the job

Establish a high level of quality control by reviewing the job before notifying your customer. Set recurring or repeat maintenance tasks for a later date.

Improve customer service

Maintain quality control

Increase productivity
7. Analyse worker performance

Analyse and improve the performance of your mobile worker using predefined performance indicators such as repair time or first-time fix rate.

Improve customer service

Reduce admin costs

Increase productivity
8. Create an action list

Plan ahead for AMC and recurring maintenance jobs.

Improve customer service

Reduce admin costs

Increase revenue
9. Complete the job

Store job details securely in fissara – categorised by site or job type – and refer back in the event of a customer query, for compliance or for general record keeping.

Meet compliance

Reduce admin costs

Increase productivity

Interested in fissara MANAGE?

Call our team on +91 8850909785 or book a demo below.

Book a Demo